• 〒104-8212 4-6-16, Ginza, Chuo-ku, Tokyo TEL 03-3562-1111

As the face of historical Ginza, offering the best merchandises and services
As one of Tokyo' s most famous tourism spots, Ginza is full of foreign visitors. Ginza Mitsukoshi is focused on offering the best of the seasons to our visitors from around the world, and puts a lot of energy into providing support for such customers. At the service counter near the entrance, attendants can answer visitor' s questions about shopping in either English or Chinese. On Floor B1, visitors can find the Tax Free Counter and Foreign Tourist Information. Foreign tourists can exchange money or start the necessary procedures to take advantage of tax free shopping, and can also pick up pamphlets and other informations of Tokyo. Free Wi-Fi areas have been set up so visitors can tell their friends at home how much fun they' re having in Tokyo. The products and services offered by Ginza Mitsukoshi serve as symbols of Japan, communicating Ginza' s sophistication and the best of the Tokyo seasons, and creating a truly enjoyable shopping experience.



Ginza Stn. on the Tokyo Metro Ginza, Marunouchi and Hibiya Lines

5 min. walk from exit 9 of Ginza-itchome Stn. on the Tokyo Metro Yurakucho Line

2 min. walk from Higashi-ginza Stn. on the Toei Asakusa Line and Tokyo Metro Hibiya Line (walk toward Ginza Stn. using the underground connecting corridor)

9 min. walk from the Central Gate or Ginza Gate of JR Yurakucho Stn.





8F, Japan Duty Free GINZA




B1, Tax-Free Counter

TAX FREE Shopping Guide

For customers who hold oversea Isetan Mitsukoshi Card
B1, Foreign Customer Service Center




Service Floor About service
Foreign Currency Exchange B1 Available for US dollar, Euro, Chinese Yuan, Hong Kong Dollar, Korean Won, Taiwan Dollar, Singapore Dollar and Thai Baht(Foreign Currency → JPY only)
free wifi area All floors Please ask at the information counter for information
Interpretation / Attendant Service Each floor Your request may not be accepted without reservation.
Hands-free Shopping Each floor In order to help you enjoy your shopping a little more, have your purchases sent from each store to a designated location within the department store where you can pick them up when you are done for the day.
Coin Locker 12F Free lockers (Coin return type)
Lost & Found B4 Lost and found items can be claimed at the Lost & Found counter
Baby stroller & Wheelchair 1F, B1 We offer baby strollers and wheelchairs for rental.
Hotel Delivery(Free) B1 Purchases made that day can be sent to your hotel. (Limited to contracted hotels in the Tokyo area.)           
Applicable to guests who have checked in and not yet checked out. Service available until 5PM.
Airport Delivery(Paid) B1 Opening hours: Open until 3PM
(Can be picked up at either airport from 7AM on the following day) Reception area: B1F Airport Baggage Delivery counter
Applicable products: Items purchased in-store on the same day. Up to a price (excl. tax) per packaged product of 300,000 yen (Some exceptions apply)
Applicable airports: Narita Airport, Haneda Airport
Overseas Delivery B1 We can ship only the products you purchase in this store overseas (fee required).
*There are some restrictions on the products that can be shipped and on the countries/regions for which shipping is available.




Return to top